SHIPPING AND RETURN POLICY
At NINAS Creation, we strive to provide a smooth and efficient shopping experience. Please read our Shipping & Return Policy carefully before making a purchase.
Shipping Policy
Processing Time
- Orders are processed within [Insert Timeframe, e.g., 3-5 business days] after payment is received.
- Custom orders may require additional processing time.
Shipping Methods & Delivery Time
- We offer [List Shipping Methods, e.g., Standard, Express, etc.] shipping options at checkout.
- Estimated delivery times vary based on location:
- Domestic Shipping: [Insert Estimated Timeframe, e.g., 5-7 business days]
- International Shipping: [Insert Estimated Timeframe, e.g., 10-21 business days]
- Delays caused by weather, customs, or courier issues are beyond our control.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping may be available for orders over [Insert Amount, if applicable].
Tracking & Lost Packages
- A tracking number will be provided once your order ships.
- If your package is lost or delayed, please contact the shipping carrier first. If unresolved, reach out to us for assistance.
Return & Exchange Policy
All Sales Are Final
- Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within [Insert Timeframe, e.g., 3-7 days] of delivery.
- Provide photos of the issue and your order details for review.
- We will offer a replacement or store credit for verified issues.
Cancellations & Order Changes
- Orders can be canceled or modified within 24 hours of purchase. After that, processing begins, and changes cannot be made.
Non-Returnable Items
- Customized or personalized products
- Used or worn items
- Gift cards and promotional items
Contact Us
For any questions regarding our shipping and return policies, reach out to us at:
📧 Email: ninasanyoccasioncreations@gmail.com